START HERE If you are having a problem redeeming your code, please do the following before contacting us.
Ok, so you eliminated all of those possibilities above? Well then… let us help you! Move on to STEP TWO below, and fill out a support request. We will get you a new code ASAP.
Remember each code redeems a specific version of the movie. Pay close attention to the code sent. It will usually tell you what version you need to search for
For example The Lego Movie UV Code we offer also comes with Bonus episode. See instructions below.
If you are getting a “Blank Screen” when attempting to download your code, first-off we are SORRY! This is a known issue which does happen from time to time. Please email us with: the original link we emailed you to download the UV Code, and your order number.
We generally have New Release UV Codes available for purchase 10 - 14 days after the release date of the movie's Blu-Ray.
Keep up to date with release dates here videoeta.com
If your Movie was supposed to be HD quality, but is redeeming as SD, then certainly let us know. Sometimes this happens by accident. Remember, movies will stream in SD sometimes depending on which device you are watching the movie on.
For example: if you are streaming a movie over 4G or LTE, on your mobile phone chances are it will only stream in SD format.
Please attache a screenshot of your movie redeeming as SD, so we can replace it with an HD code.
All UV Codes sold by UVGrab are only Officially Supported for United States of America customers. However, if you live outside of the USA you can still take advantage of the Ultraviolet codes by using a simple Browser Plugin like: Anonymox for Google Chrome or Firefox.
Redeeming outside of USA
Download the plugin mentioned above, then choose the country you want to redeem "from". In this case, select USA.
All UV Codes are delivered in (.PDF) format. If you are unable to view/open the code(s) after download, please be sure you have Adobe Acrobat Reader installed and updated.
UV Codes are automatically sent within 5-10 minutes of your completed order. If you are unable to find your codes and it's been longer than 10 minutes be sure to review the following, before contacting us.
*If none of the cases above seem likely, then contact us. Sometimes Internet Gremlins kidnap your codes on the way.
Refunds are issued on a case-by-case basis. Please contact us if you feel a Refund is the only way to make you happy.
Keep your Support Id for your records